FREQUENTLY ASKED QUESTIONS

FAQs

Q.1        Do you take orders over Phone /Email ?

Yes, we take orders over phone. You can reach us on 91-9592833624 (WhattsApp)

 Q.2        How will I know if My Order has been placed successfully?

Once your order is successfully placed, you will receive a confirmation email. A confirmation email will have all the details of your order. If you are a registered user and placed the order as a registered user then   you can view your order details on My Account -> My Orders.

 Q.3        Can I add an item to my order after I have placed my order?

Unfortunately no, you need to modify/cancel your current order or else place a new order. You can also place another order which can be shipped along with your previous order.

 Q.4        How long will it take for my order to arrive?

Once the order is placed, you will receive a confirmation. Overseas  orders might  take 6 to 8 working days for an order to get delivered. Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you  via email/SMS. You can also track your order on our website in TRACK YOUR ORDER tab.

Q.5        How do I cancel my order?

You can visit the website in account summary tab . You can also  drop a mail at acme.ai.in @gmail.com or call us on 9592833624 (WhattsApp) to  cancel your order.

Q.6        How can I cancel an order?

Ans.      You cannot cancel your order once the order is shipped. If the order is shipped, then there will   

              be return/Refund policy.

Q.7        What do the different under order status indicate?

• Processing: We have received authorization from the payment gateway and are processing your order.
• Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.
•Complete: Your order has been delivered at your specified delivery location.
• Canceled: The order was canceled.

 Q.8        I tried placing an order using my Credit Card but my card isn’t working. Can you help me place an order?

In case your debit/credit card isn’t working while you are trying to place an order, choose alternate payment methods like UPI/Net Banking etc given on the website. You can also connect on the customer care number where you will be guided to other safe payment methods.

Q.9        I placed Order using  Debit Card/Credit Card/Net Banking but the order was not successful. What will happen if   money is deducted from my bank account and order is not confirmed?

As a first step, we would kindly request to you please check your bank/credit card account to ensure if the payment has been debited.. If your account has been debited after a payment failure, it is normally rolled back by the Payment gateways within 5 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this process. Please check with your bank for more details.
If your bank informs you otherwise kindly let us know. If the money has been credited to our account we would dispatch your order on same day or initiate refund within 3 days

Q. 10     How to get register at arkthesaprk.com?

Registration at our website is a very simple process. Just click on register on the home page and after entering some basic information you will be the registered member. Then a mail will be sent to your given e-mail ID with username.

Q.11      What if I have forgotten my password?

If you are having trouble with your password or have forgotten it, Just click on forget password and enter your mail ID. After clicking on 'Submit' immediately your password will be mailed to you.

Q.12      How do I place an item in my cart?

Once you’ve found an item that interests you, just click the “Add to Cart” button. This button can be found on any item’s detail page, at the bottom. After you’ve finished adding items to your Shopping Cart, click the 'Go to my cart' icon to view the list of items ordered.

Q.13      Can I change the quantity of the items ordered?

To increase the number of any product ordered, please change the value in the quantity box and Click “Update” to see your revised Grand Total.

 

Q.14      How do I delete items from my cart?

It’s easy to delete an item from your Shopping Cart all you need to do is to click on the Delete Button for the corresponding item.

Q.15      What happens if I exit after selecting the items without buying?

Shopping cart is the online cart will be maintained if logged in as a registered user else it will be destroyed once the person logouts.

Q.16      Why should I use Search?

Search makes it easier to find the product of your choice in the quickest time possible, without having to browse through the entire site.

 Q.17        Do you cater to Indian as well as global customers ?

Yes, Arkthe spark  delivers globally and assures the use of the best possible courier/ air cargo agencies to deliver your Merchandise.

1. International Shipping :

a) Air Cargo through reputed, dependable partners. Most of the items in our site are delivered worldwide, subject to acceptance of items by the customs of the importing countries. We ship them either by COURIER/ air cargo. In case we fail to dispatch due to reasons beyond our control, we shall cancel the order and intimate you accordingly. Our logistics partners will attempt delivery of the items. In case the delivery is not executed during these attempts, due to non-availability of the recipient, or due to wrong address or premises being locked, the customer shall still be charged for the order. Please note that the delivery of the items will not be attempted on Sundays or on any public holidays due to non-availability of Courier Service.

 2. Domestic Shipping within India:

By Surface Mode -through reputed, dependable Partners

3. Delivery time varies from product to product and also from location to location. Expected time of delivery may be seen while placing order online.